Privacy Policy

Last updated: September 26, 2026

Information we collect

We collect the information you give us when you contact us or become a client (name, company, email, phone, and business details), order and shipping details when you buy a product, and basic technical data such as browser type and pages visited.

Payments

Payments are processed by Stripe, Inc. We do not receive or store your full card or bank account numbers. Stripe's handling of payment data is described in the Stripe Privacy Policy.

How we use information

We use your information to respond to inquiries, deliver services, process orders and payments, send invoices and service communications, meet legal obligations and improve our website.

Sharing

We do not sell your personal information. We share it only with service providers that help us operate (such as payment processing, hosting, email and fulfillment), with the marketplaces we operate on your behalf, or when required by law.

Retention

We keep information for as long as needed for the purposes above and to meet tax, accounting and legal requirements.

Your choices

You can ask us to access, correct or delete your personal information by emailing hello@auralpha.com. California residents may exercise the rights available under the CCPA in the same way.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Contact

Auralpha, LLC, No. 1, Ln. 299, Fengfu Rd., Nantun Dist., Taichung City 408, Taiwan. Email: hello@auralpha.com.