Terms of Service

Last updated: September 26, 2026

1. Who we are

These Terms govern your use of this website and the services provided by Auralpha, LLC ("Auralpha", "we", "us"), a Delaware limited liability company with its registered office at 131 Continental Dr, Suite 305, Newark, DE 19713, United States and its operating office at No. 1, Ln. 299, Fengfu Rd., Nantun Dist., Taichung City 408, Taiwan.

2. Services

We provide e-commerce marketplace management, advertising management, creator partnership, brand setup and compliance coordination services, and occasionally sell products for test purposes. The scope, deliverables, timeline and fees for each service engagement are set out in a written proposal or statement of work ("Proposal"). If a Proposal conflicts with these Terms, the Proposal controls.

3. Fees and payment

Fees are quoted in U.S. dollars. Invoices are due on receipt unless the Proposal states otherwise and are paid through Stripe by card or ACH. Monthly retainers are billed in advance at the start of each service month. Advertising budgets are separate from management fees. You are responsible for applicable taxes other than taxes on our income.

4. Your responsibilities

You confirm that you own or are authorized to sell the products we work on, that the information and materials you give us are accurate, and that your products comply with applicable laws. You are responsible for granting and maintaining the account access we need.

5. Third-party platforms

Our work depends on platforms such as Amazon and TikTok, which we do not control. We cannot guarantee sales results, ad performance, listing approvals, account status or policy decisions by those platforms or by government agencies.

6. No legal advice

Auralpha is not a law firm. Trademark filings are handled together with licensed U.S. attorneys, and our compliance coordination is administrative support, not legal advice.

7. Intellectual property

You keep all rights in your brand, products and materials. Deliverables we create for you become yours once the related invoice is paid in full. We keep ownership of our internal tools, templates and methods.

8. Confidentiality

Each party will keep the other party's non-public business information confidential and use it only to perform the engagement.

9. Limitation of liability

To the maximum extent permitted by law, our total liability arising from any engagement is limited to the fees you paid us for that engagement in the three months before the claim. We are not liable for indirect, incidental or consequential damages, including lost profits.

10. Term and termination

Either party may end a monthly engagement with 30 days' written notice. Refunds, if any, follow our Refund & Cancellation Policy.

11. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules.

12. Contact

Questions about these Terms: hello@auralpha.com.